Can I place a custom order?
It is, of course, possible to ask to remove, add or switch metals. We can also change the colors of the stones in a bracelet. Keep in mind that we can only do a custom bracelet with the stones/metals and designs that you currently can find on the webshop.
If you are interested or you have more questions about the above, you can send us an email to email@example.com
Where are you located?
We are located in Florida. Here we assemble your bracelets and ship them to you.
Do you have any physical stores?
Currently we are only online at this time.
I would like to know the status of my order?
When you have placed an order, it will take three business days to assemble your bracelet(s). For more information about this process, you can read the confirmation email you have received.
When your bracelet(s) is/are ready for shipment, you will receive an email with the track and trace code. If you didn't receive a track and trace code, it is possible the email ended up in the spam folder. If this is also not the case, please send an email to firstname.lastname@example.org so we can track your order for you and give you all the details regarding its status.
Keep in mind that we need to have a correct delivery address to fulfill your order
How long does the shipment take?
Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist-size as well as a valid address, it is then prepared for shipping. We use FedEx International Priority Shipping, which has a delivery time between one and five business days.
What happens if I need to resize my bracelet?
Of course, we understand that it can be a little tricky getting the size right the first time. However, we would love to resize it for you. Please send an email to email@example.com for proper assistance on this matter. We will guide you with the steps to follow!
How should I take care of the bracelet?
We do not advise our customers to go into the shower with the bracelet. If you wash your hands, please be careful with soap on the bracelet. It can chemically react to the silver/gold. Nothing will happen if you take it on and off every day. Also, nothing will happen if it's in touch with water only! If you have a Silver bracelet, you can clean that from time to time with a Silver Cleaning Cloth. If you have a gold bracelet, you can clean the gold with a glasses cleaning cloth.
What if I would like to exchange?
Exchanging bracelets is possible. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s) for an exchange. Also, the bracelet must not show any signs of usage.
The fastest way of making the exchange is to return the bracelet that you currently have. As soon as it arrives here, we will issue a full refund (minus $10 restocking fee). In the meantime, you can purchase the bracelet you like :) Please send an email to firstname.lastname@example.org for proper assistance.
What if I would like to return my order/is there a guarantee?
For all the Christian Kinne bracelets we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.christiankinne.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s). After 30 calendar days, refunding is not possible.
For a refund, we accept Kinne bracelets with the original packaging, and there must be no sign of usage. There is a restocking fee of $10 per order. Your refund will be credited to the same payment method you used to make the purchase.